Every large change program invariably starts with enthusiasm, good intentions and an energy spike, even if there are naysayers. But as time wears on, it’s easy for everyone to lose sight of the company’s higher purpose. When that happens, morale – and ultimately performance – slumps. And when a company slides into a dip, it often […]

In 2014, with the help of several colleagues, Andrew Carton, Assistant Professor of Management at the University of Pennsylvania’s prestigious Wharton School, set about studying how the specific language of leader rhetoric impacts on productivity. The researchers analysed the vision statements of 151 American hospitals, looking specifically at those related to cardiology units. They wanted […]

By Amanda Marko, an Anecdote Partner based in the USA On the main convention floor of Madison Square Garden in New York City, thousands of screaming party loyalists had temporarily replaced thousands of screaming Knicks fans for a week in late August 2004. Behind an unmarked door off the main floor, the volume was more […]

Salespeople detest brand gobbledygook. And it’s no wonder. Have you heard brand lingo lately? Lovemarks, saliency, brand-defined competitive sets, brand character, brand claims, brand personality, 80-slide PowerPoint presentations sprinkled with made-up words and forgettable catchphrases … It’s hard for a salesperson to understand this brand bumf, much less translate it into something they can share […]

Narratives are a connected set of stories that together form a bigger story, one with a beginning, middle and end. It’s a bit like a movie in which each scene is itself a small story. Take Star Wars. Early in the movie we meet Luke, who is living with his aunt and uncle, farming moisture […]

The International Association of Business Communications (IABC) recently published the findings from its internal communication (iC) survey for 2013. It was interesting to see it had an entire section dedicated to strategic narratives. Here are some of the results. The survey sampled 215 Internal Communication professionals across Australia. 28% of the companies have a strategic […]

John Hagel is a highly influential business thought leader. He heads up a think tank for Deloitte Touche in the USA and has written some terrific books such as the Power of Pull. Senior leaders listen to John and he’s in the privileged position to introduce new ideas, such as corporate narrative, to boardrooms around […]

Have you ever had that feeling that your executive team is all saying they understand and support the strategy but you sense that they are not really on the same page? This is a common occurrence and it becomes starkly apparent when we are helping a company translate their strategy to a story everyone can […]

Smart people hate to be told what to do or say. Yet way too often leaders are given a standard set of powerpoint slides or even a script and are asked to share these pearls with their colleagues. Enthusiasm, and authenticity, plummets. There’s definitely a better way. A few months ago I was teaching 150 […]

We help lots of organisations turn their strategies into memorable and concrete strategic stories. In doing so, a key factor is ensuring its not a ‘Pollyanna’ story’. You know the ones…everything is upbeat, previous successes are emphasised, failures are not mentioned. Theses stories might be politically correct but risk being viewed as inauthentic or not […]