Archive for the ‘Communication’ Category

Challenging two assumptions in expertise location

Posted by  Shawn Callahan —July 7, 2006
Filed in Communication

There are two common assumptions made in expertise location approaches which we should not be taken for granted: expertise resides with an individual; and once you’ve …

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A new book on conversation gets a tougue lashing from Steve Denning

Posted by  Shawn Callahan —June 28, 2006
Filed in Business storytelling, Communication

Last week I ordered Conversation: A History of a Declining Art by Stephen Miller from Amazon. I’d heard the author interviewed by Phillip Adams on …

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How to search every library catalogue in Australia

Posted by  Shawn Callahan —June 26, 2006
Filed in Communication

Just found a excellent online service provided by the National Library of Australia which allows you to search all Australian library catalogues. It’s called Libraries …

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Perspectives on problem solving

Posted by  Mark Schenk —June 22, 2006
Filed in Communication

Individuals and organisations have many ways of tackling problems. A paper ‘Describing 16 Habits of Mind’ describes the following perceptual orientations that one can take …

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Why positive stories are important – The City of Port Phillip’s Non Crime Line

Posted by  Shawn Callahan —June 21, 2006
Filed in Communication

Are you more likely to be punished for taking risks at work or will you receive accolades? According to the Harvard psychologist Daniel Gilbert, your prediction depends …

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Books that have influenced our business narrative technique

Posted by  Shawn Callahan —June 18, 2006
Filed in Business storytelling, Communication

Over the last 2 years ago we’ve gained lots of practical experience in eliciting stories, helping people make sense of them and assisting people design …

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Accidental heroes

Posted by  Shawn Callahan —June 17, 2006
Filed in Communication

One of my favourite quotes is: “Where observation is concerned, chance favours only the prepared mind.” Louis Pasteur (1900) Sensemaking is about preparing one’s mind. …

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Understanding what we mean by interventions

Posted by  Shawn Callahan —June 15, 2006
Filed in Collaboration, Communication

Projects designed to improve things typically start by describing the desired result (behaviours, performance measures, work systems) closely followed by depicting the current situation. The change team …

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The unconferencing meme resurfaces

Posted by  Andrew Rixon —June 8, 2006
Filed in Communication

Late last year I pulled together a few threads around the popular meme of unconferencing. Unconferencing is back with this post on How to DIY …

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A dangerous meme is building in the boardroom about blogging

Posted by  Shawn Callahan —June 4, 2006
Filed in Communication

“I hate paper and would never recommend my organisation use it because so many people just write absolute drivel using paper.” Sounds ridiculous? Well substitute …

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