Archive for the ‘Communication’ Category

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Being open to communication

Posted by  Andrew Rixon —December 8, 2005
Filed in Communication

I recently came across this quote in Steve Dennings “The leaders guide to storytelling”: “To be understood is to be open to understanding.” And, thanks to Mark, another one which seams to sing with the same tune, or is drumming along to the same rhythm: “The meaning of the message is the response you get.” […]

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So when did process become a dirty word

Posted by  Andrew Rixon —December 4, 2005
Filed in Communication

In a past post I raised an issue with the word ‘facilitation’ calling it a fat word. A comment of Nancy White’s got me thinking when she asked “When did process become a dirty word anyway, and why?”… I decided to take a look around: Clay Shirky on September 17th 2003 on Process is an embedded reaction to […]

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A quick primer on Social Network Analysis

Posted by  Andrew Rixon —December 2, 2005
Filed in Communication

Given that I’m right in the middle of a social network analysis, I thought I’d throw together a very quick, very brief primer on Social Network Analysis. What is Social Network Analysis? A social network is a map of the relationships between individuals, the analysis involves a study of these relationships. How do you do […]

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Let’s avoid the grand unifying approach to Personal Knowledge Management

Posted by  Shawn Callahan —November 30, 2005
Filed in Communication

Tom Davenport relates an interesting observation about the Capability Maturity Model (CMM) by its developer, Watts Humphrey. He realized that it was taking too long for many organizations to move up through five stages of the CMM, and began to think about what might accelerate the process. He concluded that if organizations were to develop team and individual-level […]

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Making better decisions in a complex world

Posted by  Andrew Rixon —November 27, 2005
Filed in Communication

A business that’s a hedgehog could go good to great, but a business full of hedgehogs could be a disaster. At least, that’s what I’m thinking after taking a look over Tetlock’s latest book on Expert Political Judgment – How good is it? Tetlock used a spectrum model of hedgehogs and foxes to investigate the […]

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Personal Knowledge Management

Posted by  Shawn Callahan —November 26, 2005
Filed in Communication

In an update on Personal Knowledge Management, Dave Pollard states the case for refocusing KM efforts away from the storing stuff in a central repository and onto ‘connecting to the right people just-in-time, canvassing them to gain their knowledge and advice in the context of a particular business problem or pursuit, synthesizing that knowledge and applying […]

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What do bank managers, pharmacists and salesmen all have in common?

Posted by  Andrew Rixon —November 23, 2005
Filed in Communication

Well, they did all just appear in a Roy Morgan survey of Professional Ethics and Honesty. But, the interesting thing is there seems to be a story here looking at the levels of trust since the late 1970’s. To summarise (with poetic license) there has been a marked decline in trust in bank managers over time, […]

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How do you design your questions for a Social Network Analysis?

Posted by  Andrew Rixon —November 21, 2005
Filed in Communication

One of the key components to a social network analysis (SNA) is the designing of the questions. Here are some examples of some questions often used in SNA*: Whom do you typically turn to for help in thinking through a new or challenging problem at work? Whom are you likely to turn to in order to […]

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Got conflict? Use the power law

Posted by  Andrew Rixon —November 18, 2005
Filed in Communication

Imagine this scenario of how conflict might arise in a group: You are facilitating a meeting. Everything is going great. During an action planning session one participant stands up, looks around the room assertively and says “I’ve done a quick analysis and it’s clear that there are parallels and similarities between several group’s work here. […]

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Facilitation is a fat word

Posted by  Andrew Rixon —November 17, 2005
Filed in Collaboration, Communication

Earlier this year Brian Bainbridge and I ran an open space event with a group of highly experienced facilitators exploring “Ways to even better NRM facilitation”. One topic raised was ‘What is facilitation?’ We explored this using Bruce McKenzie’s conversation mapping technique and what emerged was that facilitation is considered a fat word. That is, a word overused and abused […]

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