Archive for the ‘Communication’ Category

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Let’s avoid the grand unifying approach to Personal Knowledge Management

Posted by  Shawn Callahan —November 30, 2005
Filed in Communication

Tom Davenport relates an interesting observation about the Capability Maturity Model (CMM) by its developer, Watts Humphrey. He realized that it was taking too long for many organizations to move up through five stages of the CMM, and began to think about what might accelerate the process. He concluded that if organizations were to develop team and individual-level […]

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Making better decisions in a complex world

Posted by  Andrew Rixon —November 27, 2005
Filed in Communication

A business that’s a hedgehog could go good to great, but a business full of hedgehogs could be a disaster. At least, that’s what I’m thinking after taking a look over Tetlock’s latest book on Expert Political Judgment – How good is it? Tetlock used a spectrum model of hedgehogs and foxes to investigate the […]

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Personal Knowledge Management

Posted by  Shawn Callahan —November 26, 2005
Filed in Communication

In an update on Personal Knowledge Management, Dave Pollard states the case for refocusing KM efforts away from the storing stuff in a central repository and onto ‘connecting to the right people just-in-time, canvassing them to gain their knowledge and advice in the context of a particular business problem or pursuit, synthesizing that knowledge and applying […]

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What do bank managers, pharmacists and salesmen all have in common?

Posted by  Andrew Rixon —November 23, 2005
Filed in Communication

Well, they did all just appear in a Roy Morgan survey of Professional Ethics and Honesty. But, the interesting thing is there seems to be a story here looking at the levels of trust since the late 1970’s. To summarise (with poetic license) there has been a marked decline in trust in bank managers over time, […]

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How do you design your questions for a Social Network Analysis?

Posted by  Andrew Rixon —November 21, 2005
Filed in Communication

One of the key components to a social network analysis (SNA) is the designing of the questions. Here are some examples of some questions often used in SNA*: Whom do you typically turn to for help in thinking through a new or challenging problem at work? Whom are you likely to turn to in order to […]

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Got conflict? Use the power law

Posted by  Andrew Rixon —November 18, 2005
Filed in Communication

Imagine this scenario of how conflict might arise in a group: You are facilitating a meeting. Everything is going great. During an action planning session one participant stands up, looks around the room assertively and says “I’ve done a quick analysis and it’s clear that there are parallels and similarities between several group’s work here. […]

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Facilitation is a fat word

Posted by  Andrew Rixon —November 17, 2005
Filed in Collaboration, Communication

Earlier this year Brian Bainbridge and I ran an open space event with a group of highly experienced facilitators exploring “Ways to even better NRM facilitation”. One topic raised was ‘What is facilitation?’ We explored this using Bruce McKenzie’s conversation mapping technique and what emerged was that facilitation is considered a fat word. That is, a word overused and abused […]

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What you’re not being told about unconferencing…

Posted by  Andrew Rixon —November 11, 2005
Filed in Communication

The unconferencing meme is currently being discussed here and here. One point I believe that needs to be raised is that unconferencing is not something that will naturally happen just by deciding to remove your panel of conference speakers and hoping for the best. I think a lesson can be drawn from Open Space. Open Space is a […]

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Surprise in Social Settings

Posted by  Andrew Rixon —October 18, 2005
Filed in Communication

Two powerful ways of making sense (in a weickien way) are: Using frameworks to ‘frame’ data Getting people to explain and explore surprises The first technique of placing data into frameworks is common. Shawn posted a great example of such a technique here. I like the surprise approach. Asking ‘what has surprised you’ is a great way to […]

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Seth’s sensemaking on the web

Posted by  Andrew Rixon —October 17, 2005
Filed in Communication

You can think of the act of sensemaking as discovering the new terrain as you are inventing it. A man who is certainly mapping and creating new terrain is Seth Godin. Seth has stated quite clearly his vision for the next version of web technologies. I BELIEVE THAT WHEN YOU GO ONLINE, you don’t search. You […]

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