Archive for the ‘Communication’ Category

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Difficult conversations

Posted by  Mark Schenk —April 6, 2009
Filed in Communication

At a recent leadership program we were talking about values and a participant related a recent experience: “Another manager gave one of her staff a real serve in front of the whole office. I was appalled, it set such a bad example. And one of our values is respect for the individual”. When I asked […]

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How to tell a story about yourself without sounding like an ego-maniac

To paraphrase Annette Simmons, “People won’t listen to you until they know who you are and what you want.” And one of the best ways to introduce yourself and answer these two questions is to tell a story that reveals something about your character and experience. The challenge for many people, however, is to find […]

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Toning up your brain

Posted by  Shawn Callahan —February 8, 2009
Filed in Communication

For years the field of neuroscience, much like the field of management, has been held back by a metaphor: the brain is a computer (machine) with each part playing a specific role. If one part of the machine (your brain) is destroyed it’s impossible to fix. The Brain That Changes Itself (by Norman Doige) is […]

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A fun day at TEDx Melbourne

Posted by  Shawn Callahan —January 18, 2009
Filed in Communication

Yesterday I spend the day with 40+ other TED enthusiasts at Monash Uni watching and discussing TED videos. We believe it was the first independent TED event in the world. Lot’s of interesting people there including presentation guru, Les Posen, who has just returned from MacWorld after giving a two-day workshop on a cognitive perspective […]

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For job hunters—finding and telling better stories

Posted by  Shawn Callahan —January 13, 2009
Filed in Business storytelling, Communication

More people will be looking for jobs this year. Sadly unemployment is rising. Getting a job interview will be tough so it will be doubly important to make the best possible impression as the interviewer pokes and probes to get an idea of who you are and whether you’ll fit in. Job interviewers these days […]

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Saying thanks is important for collaboration

Posted by  chandni —December 11, 2008
Filed in Anecdotes, Communication

A discussion thread on the Australian Facilitator’s Network (AFN) list highlights a collaborative behaviour we don’t seem to practice enough of and in a meaningful way: the art of saying thank you. When it’s heartfelt and authentic, saying thanks creates a new level of trust between two people. It opens up the possibility of working […]

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What is effectiveness?

Posted by  Mark Schenk —November 18, 2008
Filed in Communication

I just opened the book “Semper and Score: Enhancing Organisational Effectiveness” by Tom Graves and was taken by the elegantly simple answer to this question on page 2. Effectiveness consists of, or arises from, four distinct dimensions, plus another sort-of dimension that ties the others together: efficient – makes the best use of available resources […]

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Creating a culture where people have conversations

Posted by  chandni —November 7, 2008
Filed in Anecdotes, Communication

Many (most?) of our conversations in the workplace are transactional: in fact they are not conversations at all. In the October issue of Anecdotally, we shared a technique to encourage people to have conversations. Here’s a nice success story about how a culture was created where people have conversations. “The London office was horrible”, a […]

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Generation WE

Posted by  Shawn Callahan —November 2, 2008
Filed in Communication, Culture

Quote on listening

Posted by  Shawn Callahan —September 22, 2008
Filed in Communication

“The best way to persuade people is with your ears – by listening to them.” Dean Rusk listening, persuasion

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