Archive for the ‘Communication’ Category

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Evaluating the soft stuff

Posted by  Shawn Callahan —April 24, 2006
Filed in Communication

Decision-makers are under increasing pressure to justify their decisions and then account for their success (or otherwise) to a variety of stakeholders. Evidence-based management (1) is further increasing this pressure. While we know intuition plays a significant role in decision-making (2-4), large decisions (Will we merge and how? How will we change our culture?) will […]

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The problem with Wayne Gretzky’s puck advice

Posted by  Shawn Callahan —April 22, 2006
Filed in Communication

Last week we were talking about metaphors used in organisations and how they affect they way people think, and act. One popped up which got me thinking. I’d heard it before, in fact I’d heard many times—this Fast Company article has a great dig at consultant’s over-use of the phrase. Attributed to ice hockey great, Wayne […]

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Connecting People: How to Foster and Harness Your Organisation’s Connectors

Posted by  Shawn Callahan —April 14, 2006
Filed in Communication

I wrote this article with Stewart Forsyth from FX Consultants. Stewart and I have done a few projects together in New Zealand and it is always a pleasure working with him. ======= While passers-by see the granite and glass of high-rise buildings, well-connected people think of the organisations within as collections of interesting people they […]

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GAP Forum and increasing links in a social network

Posted by  Shawn Callahan —April 14, 2006
Filed in Communication

I was invited to attend the GAP Forum on Leveraging Networks in Business last week and caught up with some old friends like John Finnigan and Robert Kay. The two days were focussed on getting an interesting group together to work out ways to apply network theory and practice in a business and trade context. John’s […]

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Tapping into the right brain through sensemaking

Posted by  Mark Schenk —April 10, 2006
Filed in Communication

In January, I described Communities of Practice as ‘the right brain of the organisation’, and Shawn recently posted about the role of sensemaking in creating new knowledge.  During the recent international symposium on meaning making in organisations held at the ANU, the group I was working with identified a list of additional approaches that take a sensemaking […]

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Silencing the facilitator – looking at facilitator turn taking

Posted by  Andrew Rixon —April 9, 2006
Filed in Communication

An interesting and thought provoking post by Johnnie Moore on Trust, Control, Power, Silence. I’ve been reflecting a lot on the notion of silence in meetings. I’ve found silences increasingly powerful points in meetings I’ve been facilitating. I’ve also been thinking / reflecting on this. You may have seen my last post on building trust in […]

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3 big problems for social network analysis

Posted by  Andrew Rixon —April 7, 2006
Filed in Communication

You’ve probably noticed that Social Network Analysis is experiencing a surge in popularity. As a result many organisations are likely to invest significant time, effort and money only to shelve yet another consultant’s report.  I suggest that Social Network Analysis needs to move beyond mere analysis and overcome 3 big problems: engendering trust, dispelling the […]

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Weak signals

Posted by  Shawn Callahan —March 17, 2006
Filed in Communication

There is a discussion on ActKM this morning about weak signals and Dave Snowden has relayed some observations he heard from Gary Klein this week which I thought I would share. Four things which are commonly believed yet are untrue about sensemaking: Sensemaking is basically ‘connecting the dots’ and fitting the pieces of the puzzle together […]

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A Whole New Mind by Daniel Pink

Posted by  Shawn Callahan —March 15, 2006
Filed in Communication

If I were to write a book laying out the argument for our Anecdote approaches, I couldn’t be happier if I’d written A Whole New Mind by Daniel Pink. This book makes a simple and powerful case: to thrive in a complex, outsourced and topsy-turvey world people need to augment their rational, linear and analytical thinking (how […]

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Building trust in anecdote circles – Use silence

Posted by  Andrew Rixon —March 10, 2006
Filed in Communication

To follow on from Shawn’s post on building trust and rapport in anecdote circles there is one key element which I think is often overlooked. Silence. I have blogged before about the power of silence, however it is the silence of the facilitator which I want to emphasise in this post. In todays environment of facilitation, […]

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