Archive for the ‘Communication’ Category

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Connector heuristics

Posted by  Shawn Callahan —March 10, 2006
Filed in Business storytelling, Communication

Malcolm Gladwell’s post on a quick and dirty way of picking winning NBA Knicks teams got me thinking about other helpful heuristics. In particular I was asked by a client how they might identify the connectors in their large (10,000+ people) organisation. Sure, you could attempt a social network analysis, perhaps analyse email traffic, but […]

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Giving feedback

Posted by  Andrew Rixon —March 9, 2006
Filed in Communication

I’ve recently been hearing some difficulties expressed around people giving feedback in organisations. I’ve heard words used like “constructive criticism”, “constructive feedback” and “positive feedback”. The question remains, how do you give helpful feedback? One of the best things I have learnt from participating in Toastmasters is how to evaluate someones performance, and, give feedback. […]

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Social network analysis principles

Posted by  Shawn Callahan —March 3, 2006
Filed in Communication

Social Network Analysis is more ‘social’ than ‘analysis.’ It’s true that data is fed into network analysis tools to create interesting charts but the value comes from people interpreting these charts and trying to understand what they mean. Making meaning is a social process and we’ve found in our SNA work that it is important to […]

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Being happy with Not-Knowing

Posted by  Andrew Rixon —February 22, 2006
Filed in Communication, News

If you’re wondering where I’ve been, for the last 2 days at least (the rest is a whole other story), I’ve been at the Australian Open Space on Open Space or OSonOSinOz for short. It was great! A gem which really stood out in my mind was a great discussion which was hosted by Jess […]

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Knowledge hoarding

Posted by  Shawn Callahan —February 12, 2006
Filed in Communication

Kaye Vivien asks the question: knowledge hoarding (is it real?) Absolutely! is my answer. The term ‘hoarding’ suggests a premeditated attempt to hide something away for your own future purposes, so this is a serious charge. Most retained knowledge, however, is not a result of premeditated hoarding. Gabriel Szulanski’s work¹ on why knowledge is not […]

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“What’s in it for me” is more memorable

Posted by  Shawn Callahan —February 1, 2006
Filed in Communication

It’s so easy to become insular having conversations with people within your discipline or professional practice. To guard against this malady I went looking for interesting blogs in the field of neuroscience to see what they could tell me about how people learn. Well I found some good ones. Eide Neurolearning Blog is focussed on […]

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All models are wrong…

Posted by  Mark Schenk —January 31, 2006
Filed in Communication

I am a regular reader of the AOK-Forum list hosted on Yahoo!  A recent post had links to a series of fascinating diagrams.  One of them had a list of features that one should consider in constructing a model and thus help us to make sense of the world.  George Box, the industrial statistician, is […]

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Software that takes you away from your computer

Posted by  Shawn Callahan —January 21, 2006
Filed in Communication

The first generation of collaboration tools like Groove, Quickplace, and eRooms where great for sharing documents and having online threaded discussions but had the unintended consequence of tying people to their computer and dissuading them from walking around and chatting face to face to their colleagues. I was chatting to Andrew a few months back, […]

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Making headway in a new network

Posted by  Shawn Callahan —January 18, 2006
Filed in Communication, Culture

A first day at a new organisation is often daunting. Apart from just getting up to speed with what you are supposed to be doing you are also trying to find out who you need to know. In a connected world your social network will be one of your most valuable assets. Much has been […]

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Harnessing complexity takes time and effort

Posted by  Shawn Callahan —January 13, 2006
Filed in Communication

Late last year I facilitated an open space event involving knowledge coordinators from a large government agency. These coordinators had never attended an open space event and it was interesting to watch how each person reacted to the format. At about the half way mark I could tell that one person in particular was bothered by the […]

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