Archive for the ‘Communication’ Category

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A dangerous meme is building in the boardroom about blogging

Posted by  Shawn Callahan —June 4, 2006
Filed in Communication

“I hate paper and would never recommend my organisation use it because so many people just write absolute drivel using paper.” Sounds ridiculous? Well substitute ‘blog’ for paper and that’s an opinion I’m hearing from senior executives. Hey, here’s the secret: blogging is only a technology, just like paper is a technology. Both technologies enable […]

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Squidoo lenses for Anecdote

Posted by  Shawn Callahan —June 3, 2006
Filed in Communication, News

Seth Godin put it nicely when he said that blogs are like watching a movie, if you are not there from the beginning it can be a bit hard to follow. As a result he invented Squidoo lenses that allow you to highlight important posts (among other things) based on a topic. I’ve been playing […]

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Knowledge sharing

Posted by  Shawn Callahan —June 2, 2006
Filed in Communication

Patrick Lambe over at Green Chameleon has written an interesting post which is half critique and half reflection. After getting down about a paper he is reading that seems to have a ‘stick information in a database’ theory of knowledge sharing (I’ve written about the problem with this approach here) to how a close friend is […]

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We will work harder to find good news

Posted by  Shawn Callahan —May 19, 2006
Filed in Communication, News

Bad news travels fast and some argue that we learn best from our mistakes, but psychological research shows we will work harder, or a least wait longer, to receive good news. Two psychologists, Peter Ditto and David Lopez, told subjects that they were being tested for a dangerous enzyme deficiency. Subjects placed a drop of […]

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The meme of control

Posted by  Andrew Rixon —May 12, 2006
Filed in Communication, Culture

Thinking over how pervasive (and problematic?) the notion of control appears to be in organisations I was inspired to write a little piece around it. Here’s how it begins: A change of mindset is needed for organizations to reach towards the next stage of their development. With this change of mindset comes along the needed change […]

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Bridges and Hubs in Social Networks

Posted by  Andrew Rixon —May 11, 2006
Filed in Communication

When it comes to Social Network Analysis (SNA) a common practice is to use centrality measures such as Betweenness (Bridgeness), Closeness and Degree. For instance, we often represent “Hubness” (in-degree) by colour scale, and “Bridgeness” (betweenness) by size. Resulting in: Hubness as it suggests gives an indication of who are the hubs in the network. Betweenness […]

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Techniques to encourage dialogue

Posted by  Shawn Callahan —May 8, 2006
Filed in Communication

Last week I suggested we needed more techniques that fostered deeper conversations in business. Well here is a new resource which will help you get up to speed on a range of group processes designed to encourage dialogue. The 86–page report was produced by the Pioneers of Change Associates and commissioned by the Nelson Mandela Foundation. […]

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The Chief Knowledge Officer’s first speech

Posted by  Shawn Callahan —May 7, 2006
Filed in Communication

David Maister has just written an example speech for a new Marketing Director starting out in a law firm. It occurred to me that a very similar approach would work for a newly appointed Chief Knowledge Officer, Knowledge Manager, Director of Knowledge.. Below is David’s version with some modifications in square brackets. “As your new […]

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Keeping the momentum going after an open space

Posted by  Shawn Callahan —May 5, 2006
Filed in Anecdotes, Communication

A few months ago I facilitated an open space session for a group of knowledge coordinators working in a government agency. We spent the day together and at the end of the session there was a clear set of activities and a high level of energy to get things done. Yesterday I heard that many […]

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Building in deeper conversations in what we do

Posted by  Shawn Callahan —May 2, 2006
Filed in Communication

Denham Grey says: In a world of information and knowledge, the key process for business is conversation. At the same time we never seem to have time for good discussions. Many of our conversations appear largely transactional, designed to achieve the task at hand. There are a number of techniques which foster dialogue. They can’t be used […]

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