Archive for the ‘Communication’ Category

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The importance of dialogue

Posted by  Mark Schenk —July 10, 2006
Filed in Communication

Shawn’s series of posts on finding expertise has reminded me of one of my favourite quotes: an anthropologist’s description of an agricultural North American tribe from David Bohm’s book On Dialogue: From time to time, (the) tribe (gathered) in a circle.  They just talked and talked and talked, apparently to  no purpose.  They made no […]

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Challenging two assumptions in expertise location

Posted by  Shawn Callahan —July 7, 2006
Filed in Communication

There are two common assumptions made in expertise location approaches which we should not be taken for granted: expertise resides with an individual; and once you’ve found the right person or group, that a conversation will elicit what you need to know. Individual expertise is a concept deeply embedded in how we think about experts. It’s the lone […]

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A new book on conversation gets a tougue lashing from Steve Denning

Posted by  Shawn Callahan —June 28, 2006
Filed in Business storytelling, Communication

Last week I ordered Conversation: A History of a Declining Art by Stephen Miller from Amazon. I’d heard the author interviewed by Phillip Adams on Late Night Live and it sounded interesting. Today I read Steve Denning’s stinging review which I thoroughly enjoyed. Denning didn’t like Miller’s inability to clearly make the case for declining […]

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How to search every library catalogue in Australia

Posted by  Shawn Callahan —June 26, 2006
Filed in Communication

Just found a excellent online service provided by the National Library of Australia which allows you to search all Australian library catalogues. It’s called Libraries Australia.

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Perspectives on problem solving

Posted by  Mark Schenk —June 22, 2006
Filed in Communication

Individuals and organisations have many ways of tackling problems. A paper ‘Describing 16 Habits of Mind’ describes the following perceptual orientations that one can take when engaged in problem-solving: Ego-centric: perceiving the problem from our personal point of view. Allo-centric: perceiving the problem through another persons’ perspective through empathy, predicting how others are feeling and […]

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Why positive stories are important – The City of Port Phillip’s Non Crime Line

Posted by  Shawn Callahan —June 21, 2006
Filed in Communication

Are you more likely to be punished for taking risks at work or will you receive accolades? According to the Harvard psychologist Daniel Gilbert, your prediction depends on what you remember happening to others, regardless of what really happens in your organisation. If you remember lots of stories of people being punished for risk-taking, and you are unable […]

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Books that have influenced our business narrative technique

Posted by  Shawn Callahan —June 18, 2006
Filed in Business storytelling, Communication

Over the last 2 years ago we’ve gained lots of practical experience in eliciting stories, helping people make sense of them and assisting people design interventions. Along they way we’ve been influenced a set of books which has guided our practice. I’ve just updated our Squidoo lens with the full list here. Are you a business […]

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Accidental heroes

Posted by  Shawn Callahan —June 17, 2006
Filed in Communication

One of my favourite quotes is: “Where observation is concerned, chance favours only the prepared mind.” Louis Pasteur (1900) Sensemaking is about preparing one’s mind. It starts with noticing things which are only noticeable when you’re prepared to see them. Our minds are prepared by a combination of experience and reflection. Take a look at […]

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Understanding what we mean by interventions

Posted by  Shawn Callahan —June 15, 2006
Filed in Collaboration, Communication

Projects designed to improve things typically start by describing the desired result (behaviours, performance measures, work systems) closely followed by depicting the current situation. The change team then works out the steps to close the gap. This approach assumes things don’t change from the time you start and the time you finish AND you can predict what […]

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The unconferencing meme resurfaces

Posted by  Andrew Rixon —June 8, 2006
Filed in Communication

Late last year I pulled together a few threads around the popular meme of unconferencing. Unconferencing is back with this post on How to DIY Unconference. Often the simplest things in life are the best.

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