There are relatively few available case studies that document projects using Cynefin techniques. I believe this will be remedied in the near future on the completion of the new Cynefin web site. In the meantime here is a brief description of a lessons learned project done by the Bank of Thailand which applied Cynefin narrative techniques. […]

There is a growing interest in capturing employees stories using video or audio. Experienced employees are walking out the door and taking their knowledge with them, leaving little behind. Senior managers are rightfully concerned; especially in government. Understanding why policies are they way they are and knowing what has been tried and what has failed […]

Eliciting stories from workers relies, in part, on asking good questions. But before people will provide their more personally significant stories they must feel comfortable and relaxed. A short ‘warm-up’ time is very conducive to genuine sharing. The ‘warm-up’ might occupy the first 10-15 minutes of a session. In most cases I begin by setting […]

“The universe is made of stories not atoms.” Muriel Rukeyser (1913-1980, poet) – The Speed of Darkness