Archive for the ‘Anecdotes’ Category


Disappointing implementations and rebuilding trust

Posted by  Shawn Callahan —March 17, 2005
Filed in Anecdotes

Yesterday I presented at the 11th Annual Electronic Documents & Records Management conference (on change management) and heard a remarkable presentation by Chris Scullin from Department of Education, Science and Training. Chris recounted the initially unsuccessful implementation of their electronic records management system (it appeared to be implemented as a technology solution) and how the users […]

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Social network analysis redefines expertise location systems

Posted by  Shawn Callahan —December 13, 2004
Filed in Anecdotes

When I joined Lotus in 1999 I was whisked off to Boston to attend pre-release training for a new software product code named ‘Raven’. Raven later became ‘Lotus Discovery Server’, and joined a new breed of products called ‘expertise-location software’. These systems trawled through an organisation’s documents and emails to create a directory of topics […]

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cc or die

Posted by  Shawn Callahan —December 3, 2004
Filed in Anecdotes, Culture

I heard the following anecdote the other day: ‘When I arrived I was told I should put every in writing as an email. This didn’t make sense to me and was contrary to how I normally worked, so I kept relying on conversations to get things done–at least until I was burnt the first time. […]

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