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Stories are created in organisations whenever something remarkable happens, and people love to remark on how leaders react under pressure because the way anyone reacts …

I was waiting for a flight the other day and I happened to catch 5 minutes of a surfing documentary featuring Kelly Slater, 8 times …

Graham Harvey in his book ‘Seducing the Vigilante Customer ‘ tells of his experience in a restaurant. “Even though I sort of half guessed what …

I was having a conversation last week about how easy it is to rob people of the permission to collaborate. Examples were provided of how …

On 29-30 August, a USAF B-52 bomber mistakenly armed with six nuclear tipped cruise missiles, flew from Minot, North Dakota to Barksdale Air Force Base …

We are lucky to have many terrific clients that we love working with. Here’s an example of a strong client relationship.

David Maister has an excellent podcast series. Some time ago I listened to his podcast on earning trust and the useful way he provides to …

How do they get away with such appalling behaviour? I’ve seen some dreadful displays by managers who seem to revel in the power and forgetting …

I used to work with Jimmy Kwang at IBM. He was a terrific supporter of the Cynefin Centre and I must say a terrific host. …

I flew from Newcastle to Melbourne last night and had a fantastic two-hour chat with the lady in the next seat. By the end of …