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I recently heard a presentation that mentioned the truism ‘if you can’t measure it you can’t manage it’. It reminded me of how uncomfortable I …

A mining company just finished a traditional values exercise. You know the one, it ends up with a bulleted list of single words like integrity, …

I met with Rick Davies this week. He’s in Melbourne visiting his family and doing some work for Oxfam. We talked about the Zahmoo project and …

I spent the afternoon with one our clients, a large multi-national, talking about the Most Significant Change pilot we’ve recently worked on together (perhaps one of …

John Smith tells an amusing anecdote about our conference call last week and makes some comments about conference calls and communities of practice.

I was reminded earlier this week of an event in 2000 when I was working for SMS consulting that demonstrated the dramatic and adverse impact …

Everyone can benefit from finding and telling better stories. Don’t be confused in thinking, however, that telling stories means regaling an audience with your latest …

I remember a great story told by Margaret Wheatley about how the US Federal Aviation Authority successfully landed all the planes in US airspace on …

Before a leader attempts to convince, share knowledge and even spark action, they should introduce themselves using a story.1 It creates context and builds trust. …

I’m re-reading Steve Denning’s The Leader’s Guide to Storytelling and having fun chasing down the footnotes and references. I thought I’d share with you some …