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Dorothy Leonard and Walter Swap tell the story of how Jack Hanley, the CEO of Monsanto, hired Howard Schneiderman, the Dean of Biological Sciences at …

Andy Crabtree has written a short article on how to use ethnography to design IT systems. It reminded me of the time, in 2004, when …

Mark and I just returned from spending the last two days at the Cognitive Edge accreditation program run by Dave Snowden. Dave was in great form, …

Joel Spolsky is a software developer who used to work for Microsoft as the Excel Program Manager in the early 90’s. One of his big tasks …

In 1996 I helped the Australian Antarctic Division discover and document its spatial (map-related) data. I remember walking down long corridors in their Hobart offices …

Practically on the day I joined IBM in 1999 I was whisked off to Cambridge, MA, to be part of a global team to launch …

My first blog post ever was around the improv principle of “Say Yes”. I suggested that: “…it is often when we “Say Yes” that we …

Designing interventions for complex environments requires the designers to see new patterns. Before I elaborate on this idea here is a story Steve Denning told …

I’m always on the lookout for intervention design examples and I found one last week I think you’ll like. But before I describe it, remember …

The actKM list has a discussion underway to collect stories of how people have (either successfully or otherwise) tried to get management support for their …