Archive for the ‘Anecdotes’ Category

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Open and closed language in facilitation

Posted by  Andrew Rixon —January 25, 2006
Filed in Anecdotes

It was during one of my first strategic planning workshop facilitations when I noticed it. This was in a time before I discovered open space facilitation. The group had just spent the last 20 minutes in discussion and it was time to ask them to feedback on their discussions to the room. Casually, maybe even naively, I said “could […]

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Describing your company values

Posted by  Shawn Callahan —January 8, 2006
Filed in Anecdotes

In 2004 I helped a large bank conduct a narrative project to examine trust in a call centre. They had just finished working on their corporate vision and values a few months earlier. Their list of values included the usual suspects: integrity, professionalism, respect. What I found interesting was that when we collected the anecdotes […]

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Thinking about facilitation

Posted by  Andrew Rixon —December 16, 2005
Filed in Anecdotes

Catching up with Johnnie Moore for lunch was great. During lunch we got onto the topic of ‘What is facilitation, anyway’. Drawing on the wisdoms (or maybe not) of some previous research in facilitation I boldly suggested 3 pillars to facilitation: Active listening Humour Humility Course, didn’t take Johnnie a second to bring to the table […]

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Business users are set to by-pass IT departments

Posted by  Shawn Callahan —November 28, 2005
Filed in Anecdotes

I had lunch with Serafino De Simone at Microhelp last week. Serafino has been running his IT company since the 80’s and based on that experience he made the following observation: The last couple of years is the first time where IT functionality is better at home than at work. This trend will have some interesting […]

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What are wikis good for?

Posted by  Andrew Rixon —November 24, 2005
Filed in Anecdotes

A few months ago, as an experiment, Shawn, Mark and I attempted using a Wiki as a way to work collaboratively on a paper. What we found however was that the Wiki format forced us down a much too linear way of thinking essentially stifling our creative juices. Even though a paper is finally presented in (hopefully) a logical coherent […]

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Anecdote: A simple KM solution

Posted by  Andrew Rixon —October 28, 2005
Filed in Anecdotes

One of the things I love about conferences is the people you meet and the stories you hear and share. Here’s an anecdote which I heard and thought it a great one for demonstrating the value of simplicity: “I was doing knowledge audits down south and spent some time with an operational unit which had recently been moved to lovely new warehouse […]

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Anecdote: Ready, aim, aim, aim

Posted by  Mark Schenk —October 25, 2005
Filed in Anecdotes

I was in Brisbane on Thursday and had a great opportunity to catch up with some friends.  One of them, Vince Aisthorpe, related an anecdote from Tom O’Toole who founded the Beechworth Bakery, one of the largest in the southern hemisphere.  The anecdote was about why many Government agencies don’t seem to get much done. “They […]

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Anecdotes: transcribed or documented

Posted by  Shawn Callahan —October 23, 2005
Filed in Anecdotes

Obviously anecdotes play a key role in our work. We use these real life business stories to help people see patterns that typically remain hidden using traditional techniques. Recent projects include topics like staff morale, client satisfaction, occupation health and safety and staff work load. Unlike using interviews and surveys you tend to hear what is really […]

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Anecdote: Staff motivation and team work

Posted by  Andrew Rixon —October 21, 2005
Filed in Anecdotes, Business storytelling

Earlier this year Shawn posted about a great site containing anecdotes about the development of the Apple Macintosh. Browsing through the archive I found this great anecdote written with real passion: Since the Macintosh team were artists, it was only appropriate that we sign our work. Steve came up with the awesome idea of having each […]

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Trip to Wivenhoe Dam

Posted by  Shawn Callahan —October 4, 2005
Filed in Anecdotes

Last week I had a lovely day at Wivenhoe Dam working with SE Queensland Water. It’s 50 km or so outside Brisbane. I did, however, loose my keys on the day so let me know if you find them 😉

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