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Do you remember where you were when you first saw the those two jumbo jets plunge into the World Trade Center? How well do you …

My friend Jackie hated having Nancy as her manager. She thought her to be cold, insensitive and overbearing and had, in the past, tried twice …

A company that values customer service should be teeming with customer service stories. But what do you do if this is not the case? The …

Last year Robyn and I ran an interesting project for a large government agency to help Aboriginal people join the department and become productive as …

It was six men of Indostan To learning much inclined, Who went to see the Elephant (Though all of them were blind), That each by …

Here is one of the stories I heard at KM Australia as told by John Girard. On a foggy autumn day nearly 800 years ago …

Here is something I have meant to post about for a while. It is a metaphor in the book ‘Dangerous Undertaking‘ by James Harlow Brown. …

Deborah May provided the following account in her recent newsletter. Most leaders want to engage their team in planning processes but don’t always do so …

I’m thoroughly enjoying reading Influencer at the moment and the story of Dr Everett Rogers grabbed my attention. After finishing his PhD his first job …

Over at the Bumble Bee, Ken Thompson provides an excerpt of Ori Brafman forthcoming book, Sway: The Irresistible Pull of Irrational Behavior. It’s a terrific …