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One of my favourite quotes is: “Where observation is concerned, chance favours only the prepared mind.” Louis Pasteur (1900) Sensemaking is about preparing one’s mind. …

Projects designed to improve things typically start by describing the desired result (behaviours, performance measures, work systems) closely followed by depicting the current situation. The change team …

In 1996 I helped the Australian Antarctic Division discover and document its spatial (map-related) data. I remember walking down long corridors in their Hobart offices …

Squidoo lenses are great. In one page you can get a snapshot on a topic. I’ve made some updates to our business narrative squidoo lens today …

Here is the 100 top most influential people in HR as voted by HR Magazine readers. Dave Ulrich is number 1. [via Cathy Mosca]

One of our newsletter readers asks the following question in relation to our article on expertise location: “do you have any comments or references on …

Here is an interesting article which reports on a range of neuroscience research on how people respond to change. The article explores the following conclusions: …

Practically on the day I joined IBM in 1999 I was whisked off to Cambridge, MA, to be part of a global team to launch …

“I hate paper and would never recommend my organisation use it because so many people just write absolute drivel using paper.” Sounds ridiculous? Well substitute …

For a bit of fun I have created an Anecdote apparel shop on CafePress tonight. You can also buy an Anecdote coffee mug.