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How do they get away with such appalling behaviour? I’ve seen some dreadful displays by managers who seem to revel in the power and forgetting …

Jennifer Jones mentions that she has been working with Intel on the social media activities and how storytelling plays an important role in Intel’s success …

I’m giving a presentation to the Australian Institute of Professional Intelligence Officers (AIPIO) conference in October so I’m keeping my eye out for relevant news …

Story techniques are becoming popular but I do worry that people will become overly focussed on capturing stories with the hope that someone will search …

Just a warning to everyone out there who is using the term “Yellow Pages” to describe the people directories you might develop to implement knowledge …

I was reading Ambient Findability this morning at breakfast and found this law posited by Calvin Mooers in 1959. An information retrieval system will tend …

Last year I wrote this short paper arguing that communities of practice were an effective strategy to transfer tacit knowledge. This week we gave the …

I used to work with Jimmy Kwang at IBM. He was a terrific supporter of the Cynefin Centre and I must say a terrific host. …

On the weekend I created this presentation about how we got started and I describe some of the projects we’ve done. There are five parts. …

Annette Simmons, in her excellent book The Story Factor, warns us from adopting ‘the story voice.’ You know the one. The narrator starts by saying …