Author Archive

Reminiscence work – ways to collect stories

Posted by  Shawn Callahan —November 14, 2006
Filed in Business storytelling

A couple a weeks ago we released our guide to anecdote circles and it has been extremely popular. We tried our best to give an …

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The lure of numbers–employee engagement is good for business

Posted by  Shawn Callahan —November 13, 2006
Filed in Employee Engagement

Gallup has done a survey of 1000 US employees investigating the relationship between engaged employees and innovation. At first glance it seems impressive. There are …

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Arthur Shelley’s Organisational Zoo

Posted by  Shawn Callahan —November 13, 2006
Filed in Fun

Metaphors are powerful for understanding what makes people really tick. Forget asking people what they think about a situation; ask them what comes to mind …

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Measuring knowledge work – when measures become targets

Posted by  Shawn Callahan —November 13, 2006
Filed in Employee Engagement

The whole fraud is only possible because performance metrics in knowledge organizations are completely trivial to game. Joel on Software Joel demonstrates a weakness of …

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Running our communities of practice workshop in Hong Kong

Posted by  Shawn Callahan —November 11, 2006
Filed in Collaboration

I’m planning to be in Hong Kong for the The 3rd Asia-Pacific International Conference on Knowledge Management (11–13 December) and as part of the conference …

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How a restaurant uses stories to keep staff motivated

Posted by  Shawn Callahan —November 10, 2006
Filed in Business storytelling

A simple yet effective use of stories is to get staff to recount experiences of success (perhaps using an anecdote circle) before facing the new …

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Focus, focus, focus – the big four

Posted by  Shawn Callahan —November 9, 2006
Filed in Business storytelling

Paradoxically, one of the dangers of specialising in the practical application of narrative techniques is their wide applicability; sometimes the people who might be interested …

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Kurtz and Snowden on inter-organisational learning networks

Posted by  Shawn Callahan —November 2, 2006
Filed in Collaboration

Cynthia Kurtz and Dave Snowden have written a thought provoking chapter on inter-organisational learning networks. I’ve seen their ideas develop over the last few years …

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Testing your company’s ethics-sensitivity

Posted by  Shawn Callahan —November 2, 2006
Filed in Anecdotes

I was chatting to a HR Manager from a financial services firm this week and he told me this story about a workshop a management ethicist ran …

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Turning information security upside down

Posted by  Shawn Callahan —November 1, 2006
Filed in Anecdotes

Just a small thought for the day. I was chatting to the knowledge manager for a large Defence contractor today and he mentioned he’s having …

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