Author Archive

Why positive stories are important – The City of Port Phillip’s Non Crime Line

Posted by  Shawn Callahan —June 21, 2006
Filed in Communication

Are you more likely to be punished for taking risks at work or will you receive accolades? According to the Harvard psychologist Daniel Gilbert, your prediction depends …

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Learning retention rates appear to be a hoax

Posted by  Shawn Callahan —June 21, 2006
Filed in News

Yesterday I posted a pyramid diagram purporting to be the learning retention rates for a range of information presentation approaches. Harold Jarche rightly ask the …

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What our workshops look like

Posted by  Shawn Callahan —June 20, 2006
Filed in Business storytelling

Just thought you might be interested in what sensemaking and intervention design workshops look like so I’ve updated our Business Narrative Squidoo lens with some …

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Learning Retention Rates

Posted by  Shawn Callahan —June 20, 2006
Filed in Insight

   Learning Retention Rates Originally uploaded by Eric Rice. Looks like we need more opportunities to help others learn to enhance our own learning retention …

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KM Masters in Hong Kong

Posted by  Shawn Callahan —June 20, 2006
Filed in News

Eric Tsui is a friend of Anecdote and he’s looking for a masters student in knowledge management. Contact Eric directly if you’re interested. An opportunity …

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How Bill Gates evaluates expertise

Posted by  Shawn Callahan —June 18, 2006
Filed in Anecdotes

Joel Spolsky is a software developer who used to work for Microsoft as the Excel Program Manager in the early 90’s. One of his big tasks …

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More on identifying experts

Posted by  Shawn Callahan —June 18, 2006
Filed in Insight

Following on from my post about how to identify and evaluate expertise, I discovered this list today in an interesting resource called How People Learn: …

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Books that have influenced our business narrative technique

Posted by  Shawn Callahan —June 18, 2006
Filed in Business storytelling, Communication

Over the last 2 years ago we’ve gained lots of practical experience in eliciting stories, helping people make sense of them and assisting people design …

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Accidental heroes

Posted by  Shawn Callahan —June 17, 2006
Filed in Communication

One of my favourite quotes is: “Where observation is concerned, chance favours only the prepared mind.” Louis Pasteur (1900) Sensemaking is about preparing one’s mind. …

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Understanding what we mean by interventions

Posted by  Shawn Callahan —June 15, 2006
Filed in Collaboration, Communication

Projects designed to improve things typically start by describing the desired result (behaviours, performance measures, work systems) closely followed by depicting the current situation. The change team …

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