Filed in Anecdotes, Business storytelling, Communication, Corporate Storytelling, Podcast
Company values enable your people to act quickly and have confidence that they’ve made the right decision. Listen to hear a story of values in action from Mars.
Welcome to another episode of Anecdotally Speaking! In this episode, Shawn shares a values-in-action story from Mars! You’ll hear how Five Principals—Quality, Responsibility, Mutuality, Efficiency, and Freedom—guide decision-making within the international organisation and an example of what this looks like in practice.
Shawn first heard this story from Mim Gaetano. Mim was Corporate Ombudsman at Mars from 2014 until his retirement in 2017.
For your storybank
Tags: action, decision-making, quality, values, values in action
This story starts at 01:41
When Mim Gaetano first started at Mars, he worked in a pet care factory, where pet food was made, in Wodonga, Victoria. He had only been with the company for a week when he came in early one morning and found a group of senior leaders huddled around a table, looking very concerned and digging through pet food.
He could tell they weren’t happy, so he asked his colleagues, “What happened?”
The night prior, a fluorescent light had exploded in the factory, its glass shattering and spraying across the factory floor. The leaders were worried their product might be contaminated. They debated whether it would be possible to detect the glass but soon concluded that it would be impossible.
With Mars’ Five Principals front of mind—Quality, Responsibility, Mutuality, Efficiency, and Freedom—the leaders quickly decided to throw out the equivalent of a million cans of dog food. They simply couldn’t be sure the product didn’t have glass in it.
The event reinforced Mim and his colleagues’ belief in Mars’ company values. Meanwhile, the senior leaders had covers made for the lights to ensure it wouldn’t happen again.
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