Posts Tagged ‘Decision-making’

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034 – When baggage really flies

Posted by  Shawn Callahan —November 22, 2018
Filed in Business storytelling, Podcast

Tags: Decision making, marketing, profit, purpose, revenue, values, values in action The story behind Southwest Airlines’ ‘Bags Fly Free’ campaign demonstrates how having a clear purpose can help an organisation make better, more profitable decisions. Having a clear purpose can help an organisation make better decisions. Southwest Airlines’ purpose to ‘democratise the skies’ helped the airline […]

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026 – Henry Ford did that?

Posted by  Shawn Callahan —July 18, 2018
Filed in Anecdotes, Business storytelling, Podcast

Tags: Decision-making, profit, turnover What do you do when you have high turnover? Henry Ford’s solution made his shareholders angry. In this example, we see how Henry Ford ignored what everyone around him thought and went ahead with a decision that would more than double his profit. We discuss how this is a great example […]

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Storytelling to make messages stick

Posted by  Mark Schenk —May 13, 2011
Filed in Business storytelling, Communication

I’m reading an advance copy of Andrew O’Keeffe’s new book ‘Hardwired Humans: Successful Leadership Using Human Instincts’. I am looking forward to meeting Dr Jane Goodall when she launches the book on June 6. One of the human instincts, ‘emotion before reason’ tells us that emotions play a huge role in our decision making. We […]

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Keeping richness in our decision making

Posted by  Shawn Callahan —February 2, 2010
Filed in Anecdotes

Jean Louis Rodolphe Agassiz (1807–73) was a Swiss-born American zoologist and geologist who taught at Harvard. Imagine that you went to Louis Agassiz’s laboratory at Harvard as a student. Agassiz would place a small tin pan in front of you with a small fish and utter the stern requirement that you “should study it, but […]

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Rules are for the guidance of the wise

Posted by  Mark Schenk —November 25, 2009
Filed in Anecdotes, Communication, Leadership Posts

This morning, Shawn and I compared recent airline lounge experiences. Mine went a like this On Monday morning I took my Mum to the airport for her flight back to Melbourne. We arrived at about 9.15 am – the airport was as quiet as I have seen it. We had 30 minutes before the flight […]

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Don’t second guess me

Posted by  Mark Schenk —June 28, 2009
Filed in Anecdotes, Leadership Posts

I am working on a project requiring a major organisational transformation. On Monday, the division’s chief heads off to Canberra to get a mandate to make the change from head office. One of his biggest concerns is head office continuously second-guessing him as he leads the organisation through the change process. He recognises that in […]

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The head office pattern

Posted by  Mark Schenk —May 29, 2008
Filed in Anecdotes, Collaboration

Smart people hate being told what to do. In many of our projects we see the ‘head office pattern’ where HO is seen as a sort of ‘Big Brother’ (in the Orwellian sense) and not really trusted. This can often be caused by HO wanting to control things and, often unintentionally, alienating the very people […]

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Let’s be proactive with organisational storytelling

Posted by  Shawn Callahan —November 21, 2007
Filed in Anecdotes

Stories are created in organisations whenever something remarkable happens, and people love to remark on how leaders react under pressure because the way anyone reacts under pressure reveals their character. With this thought in mind I have been reading an excellent book called Crucial Conversations and I was struck by the following anecdote about a […]

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