Archive for the ‘Culture’ Category

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Making a difference

Posted by  Daryl Cook —February 19, 2008
Filed in Communication, Culture

I know we keep harping on about this, but little things can make a big difference! Here’s an inspiring Indian public announcement showing a great example:

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Why sensemaking is vital

Posted by  Shawn Callahan —January 14, 2008
Filed in Anecdotes, Culture

I was listening to Melvyn Bragg’s radio program, In Our Time , this morning on my iPod. The topic was Albert Camus. In discussing his novel, The Stranger, one of the distinguished panellists felt that Camus was suggesting that meaning is not pre-inscribed in the world around us and we are continuously seeking meaning in […]

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Finding the domain for communities of practice

Posted by  Mark Schenk —November 28, 2007
Filed in Culture

One of the key challenges in starting a community of practice is to find the right domain – the topic that people are passionate enough about and interested enough in to contribute some of their discretionary time and effort. One of the tests we use is the ‘I am a …..’ test – designed to […]

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Maister on Trust

Posted by  Mark Schenk —September 24, 2007
Filed in Anecdotes, Culture

David Maister has an excellent podcast series. Some time ago I listened to his podcast on earning trust and the useful way he provides to talk about trust and its importance to business. The first point is that earning trust must be earned and deserved; it requires you to be ‘truly trustworthy’. His construct was […]

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Architectures of control

Posted by  Shawn Callahan —July 24, 2007
Filed in Culture

Just discovered this interesting blog on how designers are using the built environment to control our behaviour. There is an interesting post on how a European airport cafe removed all the handy flight monitors in their vicinity so patrons would not sit in the cafe too long. They would get worried that they might have […]

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Taking on new tasks

Posted by  Shawn Callahan —July 20, 2007
Filed in Communication, Culture

A few posts ago I described how you can delegate tasks in a way that informs people with what they need to know to do a job in a complex world. Now let’s look at what you might do when taking on a new task, project, or assignment that has been delegated to you. What […]

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Staff induction or orientation

Posted by  Shawn Callahan —June 11, 2007
Filed in Business storytelling, Communication, Culture

I might have mentioned a few posts ago that we are currently helping a government department develop a staff induction program for their Aboriginal employees. One of the suggestions we’ve made is for new employees to seek out stories from others in the department as a way to create new relationships while also developing an […]

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Staff induction – it’s just learning

Posted by  Shawn Callahan —May 27, 2007
Filed in Culture, Employee Engagement

The way you enter an organisation has a big impact on how you perceive the place you work. The recruitment process (really part of staff induction) creates a range of expectations and if these expectations are unmet a subtle erosion of trust occurs—not what you want on day 1. A common view of staff induction […]

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The need for walls?

Posted by  Shawn Callahan —April 13, 2007
Filed in Communication, Culture

Dave Snowden is puzzled with one of my posts that mentions Frost’s poem, Mending Wall, when I say: “when you read the entire poem (in context) you realise Frost is questioning the need for fences”   Dave responds categorically saying: “I cannot see any reading (my emphasis) that would support such a statement. The poem is about the […]

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Assessing the impact of arseholes

Posted by  Shawn Callahan —March 25, 2007
Filed in Culture

Bob Sutton is on a campaign against workplace arseholes. In yesterday’s post he describes Rob Cross’ work on social network analysis. In particular he looks at how to identify people who energise and de-energise. Bob’s interesting in ways to measure the impact of arseholes. I am trying to figure out some ways and places to […]

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