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I went to KM Australia this week and the issue of trust was mentioned many times. I noticed, however, that very few people went beyond …

“Credit is infinitely divisible. Give it away every chance you get, and there’s always plenty left for you.” Don Berwick, Head if Institute of Healthcare …

Dave’s written a excellent post on how to make progress in a complex environment. It’s excellent because it comes at a time when I’m working …

David Drake and I have written a new white paper describing a narrative approach to successful organisational change. We’ve built on our three journeys metaphor, …

Chandni and I have just returned from the official launch of Footprints in Time, a longitudinal study of indigenous children designed to identify the things …

I know we keep harping on about this, but little things can make a big difference! Here’s an inspiring Indian public announcement showing a great …

I was listening to Melvyn Bragg’s radio program, In Our Time , this morning on my iPod. The topic was Albert Camus. In discussing his …

One of the key challenges in starting a community of practice is to find the right domain – the topic that people are passionate enough …

David Maister has an excellent podcast series. Some time ago I listened to his podcast on earning trust and the useful way he provides to …

Just discovered this interesting blog on how designers are using the built environment to control our behaviour. There is an interesting post on how a …