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Join Anecdote and make a difference

Posted by  Mark Schenk —July 21, 2006
Filed in News

Last week, I was sitting in a hotel room in Sydney with Shawn and Andrew following a workshop by Brenda Dervin: sense-maker extraordinaire. The workshop re-confirmed our conviction that sensemaking really does matter and that it is time to expand our little company … We would love to work with someone passionate about people; you love working […]

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A question of balance

Posted by  Mark Schenk —July 15, 2006
Filed in Collaboration

For centuries (until the 1950’s), scientists believed that the left side of our brains (the rational, analytical, logical side) was the crucial side; the side that made us human. All sorts of evidence was collected to support this view.  Our organisations are often reflections of this type of thinking: obviously we needed all sorts of […]

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The importance of dialogue

Posted by  Mark Schenk —July 10, 2006
Filed in Communication

Shawn’s series of posts on finding expertise has reminded me of one of my favourite quotes: an anthropologist’s description of an agricultural North American tribe from David Bohm’s book On Dialogue: From time to time, (the) tribe (gathered) in a circle.  They just talked and talked and talked, apparently to  no purpose.  They made no […]

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Perspectives on problem solving

Posted by  Mark Schenk —June 22, 2006
Filed in Communication

Individuals and organisations have many ways of tackling problems. A paper ‘Describing 16 Habits of Mind’ describes the following perceptual orientations that one can take when engaged in problem-solving: Ego-centric: perceiving the problem from our personal point of view. Allo-centric: perceiving the problem through another persons’ perspective through empathy, predicting how others are feeling and […]

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Getting management buy-in

Posted by  Mark Schenk —May 9, 2006
Filed in Anecdotes, Collaboration

The actKM list has a discussion underway to collect stories of how people have (either successfully or otherwise) tried to get management support for their KM activities. The story below is the one I submitted. An engineering firm I worked for had a number of management-initiated communities of practice that were languishing and I was […]

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New whitepaper – how to talk about knowledge management

Posted by  Mark Schenk —April 18, 2006
Filed in Collaboration

For years we have been listening to presentations, reading articles and working with organisations in the KM field and probably the only consistent theme is the lack of agreement as to what KM is.   The lack of a consistent way to talk about knowledge management effectively disempowers us from taking concerted action.  It makes competitors of those […]

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Tapping into the right brain through sensemaking

Posted by  Mark Schenk —April 10, 2006
Filed in Communication

In January, I described Communities of Practice as ‘the right brain of the organisation’, and Shawn recently posted about the role of sensemaking in creating new knowledge.  During the recent international symposium on meaning making in organisations held at the ANU, the group I was working with identified a list of additional approaches that take a sensemaking […]

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Little things make a big difference

Posted by  Mark Schenk —April 3, 2006
Filed in Business storytelling

In working with organisations using business narrative, one of the objectives is to identify a suite of interventions intended to move things in the desired direction.  Often the interventions appear insignificant, especially to those who didn’t participate; but with complex issues little things can make a big difference. We supported the Department of Family and […]

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Incubating communities of practice thru projects

Posted by  Mark Schenk —March 17, 2006
Filed in Collaboration

I was reminded last week that projects provide great opportunities to develop communities of practice.  No surprises really, with all that project time and effort spent consulting with stakeholders, reconciling divergent positions and building relationships to effect a meaningful change. But many opportunities are missed to create communities of practice as part of project or […]

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Thoughts from Karl-Erik

Posted by  Mark Schenk —March 9, 2006
Filed in Collaboration

Karl-Erik Sveiby was one of the keynote speakers at the KM for Professional Services conference in Sydney last week.  I was fortunate to have dinner with him on the night before his presentation and hear about his soon-to-be-released book ‘Treading Lightly – Revealing the Hidden Wisdom of the World’s Oldest People”.  Karl-Erik lived in Australia […]

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