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New whitepaper – how to talk about knowledge management

Posted by  Mark Schenk —April 18, 2006
Filed in Collaboration

For years we have been listening to presentations, reading articles and working with organisations in the KM field and probably the only consistent theme is the lack of agreement as to what KM is.   The lack of a consistent way to talk about knowledge management effectively disempowers us from taking concerted action.  It makes competitors of those […]

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Tapping into the right brain through sensemaking

Posted by  Mark Schenk —April 10, 2006
Filed in Communication

In January, I described Communities of Practice as ‘the right brain of the organisation’, and Shawn recently posted about the role of sensemaking in creating new knowledge.  During the recent international symposium on meaning making in organisations held at the ANU, the group I was working with identified a list of additional approaches that take a sensemaking […]

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Little things make a big difference

Posted by  Mark Schenk —April 3, 2006
Filed in Business storytelling

In working with organisations using business narrative, one of the objectives is to identify a suite of interventions intended to move things in the desired direction.  Often the interventions appear insignificant, especially to those who didn’t participate; but with complex issues little things can make a big difference. We supported the Department of Family and […]

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Incubating communities of practice thru projects

Posted by  Mark Schenk —March 17, 2006
Filed in Collaboration

I was reminded last week that projects provide great opportunities to develop communities of practice.  No surprises really, with all that project time and effort spent consulting with stakeholders, reconciling divergent positions and building relationships to effect a meaningful change. But many opportunities are missed to create communities of practice as part of project or […]

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Thoughts from Karl-Erik

Posted by  Mark Schenk —March 9, 2006
Filed in Collaboration

Karl-Erik Sveiby was one of the keynote speakers at the KM for Professional Services conference in Sydney last week.  I was fortunate to have dinner with him on the night before his presentation and hear about his soon-to-be-released book ‘Treading Lightly – Revealing the Hidden Wisdom of the World’s Oldest People”.  Karl-Erik lived in Australia […]

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Its not about right or wrong..

Posted by  Mark Schenk —February 10, 2006
Filed in Business storytelling

We collected an anecdote and used it in a document, and the document came to the attention of senior management. We were advised that the anecdote was inaccurate in some of its specifics, that it presented an overly negative picture and that there was a logical reason why someone might behave in the way described […]

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All models are wrong…

Posted by  Mark Schenk —January 31, 2006
Filed in Communication

I am a regular reader of the AOK-Forum list hosted on Yahoo!  A recent post had links to a series of fascinating diagrams.  One of them had a list of features that one should consider in constructing a model and thus help us to make sense of the world.  George Box, the industrial statistician, is […]

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Disappearing Yahoo! groups

Posted by  Mark Schenk —January 25, 2006
Filed in Collaboration

My holiday at the beach last week was interrupted by the news that the actKM Forum discussion group, of which I am currently the Convenor, had disappeared off the Yahoo! Groups site.  As it turns out, on 15 January, a number of Yahoo groups related to Knowledge Management disappeared completely from Yahoo! without notice or […]

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Most Significant Change

Posted by  Mark Schenk —January 14, 2006
Filed in Business storytelling

Most Significant Change is a narrative-based evaluation technique that has been used extensively in program evaluation in social change applications.  Shawn and I had an enjoyable lunch today with Dr Jess Dart one of the originators of the technique and highly respected internationally in its application.  Visit the Clear Horizon website for details about MSC, including the free manual.  […]

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Narrative reveals values in action

Posted by  Mark Schenk —January 11, 2006
Filed in Business storytelling

During the course of 2005 we ran many narrative projects on a range of topics including project evaluation, occupational health and safety, trust, change management and culture change.  In each case one of the valuable outcomes was the exposure of the values in action in the organisation.  In several cases, the values in action were significantly […]

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