Posts Tagged ‘Customer service’
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Replay 112 – FedEx helicopter story absolutely positively flies
Filed in Anecdotes, Business storytelling, Corporate Storytelling, Podcast
If you give your employees guiding principles rather than rules, they will do amazing things. We replay Doug Keeley’s favourite business story of all time.
Read More142 – Million-dollar bathroom basin
Filed in Anecdotes, Business storytelling, Corporate Storytelling, Podcast
Customer service is everything. Listen to hear how one salesperson lost their business a $1.5 million contract.
Read More112 – FedEx helicopter story absolutely positively flies
Filed in Anecdotes, Business storytelling, Corporate Storytelling, Podcast
If you give your employees guiding principles rather than rules, they will do amazing things. Listen to hear special guest Doug Keeley’s favourite business story of all time.
Read More070 – Prof. Christensen gets the job done
What job does your customer hire your product to do? In this week’s episode, hear how Professor Clayton Christensen’s market research revolutionised the McDonalds milkshake.
Read More067 – Born to run and still running
Customer experience is the be all and end all. Listen to hear how Bruce Springsteen made a contract with his fans to give them the best show, night after night.
Read MoreStorytelling tips you can try: Customer service is also about the invisible people
We should be mindful of how our customer service affects not only those in front of us, but also those we haven’t thought of. Learn from Gandhi’s example:
Read MoreStorytelling sales techniques: no story, no sale
This post contrasts the price driven approach of souvenir-vendors vs storytelling sales techniques applied by a charity shop. The lesson? No story, no sale.
Read MoreWhy your business should be selling through storytelling
Selling through storytelling is very effective. This article explores the vineyards of the Yarra Valley, where stories are selling wine by the boot-load!
Read MoreCreating a customer service culture through storytelling
Want to change the culture of your business? Change the stories being told in it. Learn how sharing stories can embed a great customer service culture here.
Read MoreFor those at the top, fostering engagement is a daily routine
Filed in Business storytelling, Collaboration, Communication, Employee Engagement
It has been proven that employee engagement is strongly linked to overall company performance so why do many executives and HR teams struggle to foster it?
Read More