Posts Tagged ‘Customer service’
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Years
Rules are for the guidance of the wise
This morning, Shawn and I compared recent airline lounge experiences. Mine went a like this On Monday morning I took my Mum to the airport …
Read MoreEmbedding customer service stories
A company that values customer service should be teeming with customer service stories. But what do you do if this is not the case? The …
Read MoreFinding customer stories
Every organisation has a set of values, most even live by them, but how many have successfully embedded the right behaviours that reflect those values …
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