Posts Tagged ‘Customer service’

Rules are for the guidance of the wise

Posted by  Mark Schenk —November 25, 2009
Filed in Anecdotes, Communication, Leadership Posts

This morning, Shawn and I compared recent airline lounge experiences. Mine went a like this On Monday morning I took my Mum to the airport …

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Embedding customer service stories

Posted by  Shawn Callahan —August 6, 2008
Filed in Anecdotes, Business storytelling

A company that values customer service should be teeming with customer service stories. But what do you do if this is not the case? The …

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Finding customer stories

Posted by  chandni —May 20, 2008
Filed in Anecdotes

Every organisation has a set of values, most even live by them, but how many have successfully embedded the right behaviours that reflect those values …

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