Archive for 2007


Naturally incorporating stories in your conversations

Posted by  Shawn Callahan —August 21, 2007
Filed in Business storytelling

Annette Simmons, in her excellent book The Story Factor, warns us from adopting ‘the story voice.’ You know the one. The narrator starts by saying something like “I’ve got this great story” and then proceeds to adopt a kind of sing-song voice as they tell their story. You can tell it’s a performance. But it […]

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When quantitative analysis just wont cut it

Posted by  Shawn Callahan —August 18, 2007
Filed in Business storytelling

I read Bob Sutton and Jeff Pfeffer’s book, Hard Facts: Dangerous Half-thruths & Total Nonsense, and I was concerned managers would think that you could only make decisions based on data and analysis. So I was delighted to see this post from Bob Sutton setting out three times when data and analysis wont help. When […]

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Wiki Patterns

Posted by  Daryl Cook —August 17, 2007
Filed in Collaboration

We’re currently working on a knowledge project with a client, part of which involves setting up a collaborative environment for managing and editing content – in this instance a wiki. As part of the initial setup, I’ve been looking at ‘best practices’ for wiki implementation and adoption and I quickly came across wiki patterns , […]

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3 great conversation starting questions

Posted by  Mark Schenk —August 15, 2007
Filed in Anecdotes, Collaboration

I flew from Newcastle to Melbourne last night and had a fantastic two-hour chat with the lady in the next seat. By the end of the journey I felt like I had a new friend. She posed three questions to me that helped us build a relationship in a very short time. Give these questions […]

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What do we mean by tacit knowledge?

Posted by  Shawn Callahan —August 14, 2007
Filed in Insight

Most of our work here at Anecdote involves working with tacit knowledge. But it is clear that there is a broad understanding about what’s meant by the phrase. In the knowledge management world there are two camps: one that believes tacit knowledge can be captured, translated, converted; and the other that highlights its ineffable characteristics. […]

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Narrative helps us use history appropriately

Posted by  Mark Schenk —August 11, 2007
Filed in Collaboration

Matt Moore picks up on Shawn’s recent post about the relevance of history and gives some good guidelines for appropriate use of history. Matt’s post reminded me of a HBR IdeaCast with Paul Saffo about effective forecasting. He says one of the big mistakes forecasters make is to use history for support (justification) rather than […]

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How a transcript can enhance listening

Posted by  Shawn Callahan —August 10, 2007
Filed in Anecdotes, Business storytelling

I’ve just returned from a couple of days in New Zealand working with my old colleagues from IBM. It was a fun to spend two days thinking and talking about knowledge strategy. I had lunch with Ross Pearce from IBM and he told me how he helped two parts of a company resolve their communications […]

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Just getting by…

Posted by  Mark Schenk —August 8, 2007
Filed in Fun

I rushed out of the house at ‘oh-dark-hundred’ on Monday morning for a three and a half hour drive to run a workshop for the day, followed by a two and a half hour drive in the evening to be in location for Tuesday. About 20 minutes from home I realised that my mobile phone […]

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History matters

Posted by  Shawn Callahan —August 4, 2007
Filed in Anecdotes

I just received this comment from AJ which I thought you would enjoy. I will let her comment speak for itself. I’m an anthropologist who’s just finished a study of a small government department. After reading your story above, I thought I’d share the value of understanding corporate histories, corporate kinship & traditions I learned […]

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Getting On With It

Posted by  Daryl Cook —August 3, 2007
Filed in Fun

Scott McCloud … Traditional Western art and literature don’t wander much. On the whole we’re a pretty goal-oriented culture. But in the East, there’s a rich tradition of cyclical and labyrinthine works of art … they (Japanese comics) so often emphasis being there over getting there. As facilitators, that’s what we need to encourage — […]

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