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Change comes from unexpected sources. Listen to hear how Malcolm McLean changed the world transportation landscape.

Experience minus expectation equals satisfaction. Listen to hear how performer Andy Kaufman used contrast to make a real impact on his audience.

Do things the right way, not the easy way. Listen to hear how adopting a more transparent system saved thousands of lives in five United States states.

Don’t put everything into your stories. You’ll overwhelm or distract your listener. Listen to hear how cutting a scene from the original King Kong kept audiences engaged.

In this uncertain time, how do you talk to your team about what we are facing in a beneficial way? Because we are all impacted and influenced by what other people do, it is important to share positive stories and show through example what to do and how to react.

At this time of devastation, it’s hard to think about how we will recover and reconstruct our communities. Here is one thing that helped with this in 2009.