Posts Tagged ‘Customers’

Replay 112 – FedEx helicopter story absolutely positively flies

If you give your employees guiding principles rather than rules, they will do amazing things. We replay Doug Keeley’s favourite business story of all time.

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142 – Million-dollar bathroom basin

Customer service is everything. Listen to hear how one salesperson lost their business a $1.5 million contract.

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116 – The client hero story in your sales example

It’s time to rethink the case study. Listen to hear how a success story can transform your sales process.

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112 – FedEx helicopter story absolutely positively flies

If you give your employees guiding principles rather than rules, they will do amazing things. Listen to hear special guest Doug Keeley’s favourite business story of all time.

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103 – Cut glass shatters jeweller

What you say can have a huge impact on how people perceive you and your organisation. Listen to hear how one CEO got it wrong and cost his company millions.

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