We’ve been helping a few organisations with knowledge strategies lately and discovered the power of knowledge strategy tag lines. This idea first came to us while we were …

I’m on route home from Florence (at Heathrow) and I just wanted to get down some thoughts about the Prato Dialogue I’ve just attended. Eight …

  It is the most ubiquitous platitude of corporate life: “People are our most important asset.” The undeniable reality, of course, is that the human …

I’ve just discovered a new word which I love: taskonomy. Donald Norman uses it to describe how we arrange things around us to get our …

John Smith tells an amusing anecdote about our conference call last week and makes some comments about conference calls and communities of practice.

I was reminded earlier this week of an event in 2000 when I was working for SMS consulting that demonstrated the dramatic and adverse impact …

The Guardian has pulled together some statistics suggesting that for every 100 people online only 1 person will create content and 10 will “interact” with …

Last week, I was sitting in a hotel room in Sydney with Shawn and Andrew following a workshop by Brenda Dervin: sense-maker extraordinaire. The workshop re-confirmed …

For centuries (until the 1950’s), scientists believed that the left side of our brains (the rational, analytical, logical side) was the crucial side; the side …

There often comes a point in the life of a community of practice when the group really benefits from creating tangible things designed to improve …