From talking with people who are trying to improve their collaboration capability, I’m detecting a scepticism with the practice of getting your team or community together to decide, up front, how they will behave and treat each other. The feeling seems to be, “we can spend time talking about our agreed behaviours but then something else emerges that our agreement didn’t really cover, so it’s a bit of a waste of time.”
So, how about this? Teams and communities only agree one behaviour that becomes the catalyst for nudging all the rest in the right direction. The behaviour is simply an open invitation by all members to,
Call Me on It (respectfully and with good intent)
Whenever a person does something other members believe strays from the group’s values, members will talk about it and in doing so enables the group’s values in action to emerge and become visible.
For this to work everyone will need to develop the skill to receive, which in some cases will be sensitive, feedback. Most importantly, the person receiving the feedback must listen and not let their emotions send them into a typical flight or fight tailspin. This will be a crucial conversation.
About Shawn Callahan
Shawn, author of Putting Stories to Work, is one of the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on:
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