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I spent the afternoon with one our clients, a large multi-national, talking about the Most Significant Change pilot we’ve recently worked on together (perhaps one of …

John Smith tells an amusing anecdote about our conference call last week and makes some comments about conference calls and communities of practice.

We’ve learnt that for SNA to be effective in group situations there is real value in preparing people for what they may see within typical …

David Maister has inspired me to copy one of his blog practices; thanking everyone who contributes to the online conversation occurring on the blog. So …

A tiny thought but potentially quite practical. Organisations have a mission, right? They have values. Dull, boring, lifeless. No one cares about the organisation’s stated mission or …

Brenda Dervin recently made a few points in her masterclass that have stuck in my mind. Like: when it comes to sensemaking, what matters is the moment of …

I was on a conference call on the weekend discussing Steve Denning’s book, The Leader’s Guide to Storytelling, with the CP Square guys. In chapter …

I was reminded earlier this week of an event in 2000 when I was working for SMS consulting that demonstrated the dramatic and adverse impact …

I’ve always has an admiration for anyone who can display complex information simply. This is why Edward Tufte’s books, like Envisioning Information, are among my favourites. …

Everyone can benefit from finding and telling better stories. Don’t be confused in thinking, however, that telling stories means regaling an audience with your latest …