I spent the afternoon with one our clients, a large multi-national, talking about the Most Significant Change pilot we’ve recently worked on together (perhaps one of the first MSCs in a corporate environment). The client has worked on a range of projects with us over the years, including business narrative to address morale issues, knowledge sharing and we learnt today that they are about to conduct a new business narrative project on trust. It’s great to see them being self-sufficient, which is a major objective of all our work. I was particularly pleased to hear the following statement: “Other parts of the business are now visiting us because they’ve heard that we are using some really innovative and useful techniques.”