Tom Davenport relates an interesting observation about the Capability Maturity Model (CMM) by its developer, Watts Humphrey.

It makes sense of course to focus on helping people get better at what they do. Like Tom we need to ask “What do knowledge workers do?” and provide ways to improve their ability to do it. Tom picks some of the obvious knowledge worker activities such as reading and writing and suggests we have them covered. He also points out that we’re a group of meeters and could be better at this skill. But Tom want to take us to the topic of information processing pointing out that we do a lot of this but we don’t know much about how to improve our skills in this area.

Personal knowledge management is an important movement. I hope we don’t take to it, however, with a grand unifying approach where ‘the smart people’ decide how it will be implemented. I’d rather see knowledge workers (which is everyone I think—let me know if you can think of non-knowledge workers) design their own interventions and be supported to put them in action and learn from the process.