Blog

The Ethics of Storytelling in Business

Posted by  Shawn Callahan —July 19, 2016
Filed in Business storytelling

Business storytelling has become extremely popular in recent years. Leaders are looking for new and better ways to get their message to stick. With so many people learning story skills there is an even greater chance for it to be misused. For example, the number of times I’ve been asked whether it’s OK to just […]

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Creating a customer service culture through storytelling

Posted by  Shawn Callahan —July 15, 2016
Filed in Business storytelling, Culture

If you peer through the glass doors of an Apple outlet just before opening time, you’ll see the blue-uniformed employees huddled in the middle of the store in focused conversation. One of the topics will be the previous day’s net promoter scores, where employees have asked customers to rate the possibility, based on the service […]

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Getting things done with a Bullet Journal

Posted by  Shawn Callahan —June 17, 2016
Filed in Insight

I’m a fan of the Getting Things Done time-management methodology, the one David Allen first suggested in his 2001 book of the same name. Its main tenet is to get things out of your head – ideas, plans, appointments, interesting snippets – by jotting them down and, where necessary, making them actionable. The thing is, […]

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The state of storytelling in 2016 – insights from the ATD2016 conference

Posted by  Mark Schenk —June 16, 2016
Filed in Business storytelling, News

In mid-May I was in Denver for the ATD 2016 conference. It was a huge affair and there were about 11,000 participants, many from overseas. Near the end of the conference, I recorded the following video clip giving an update on the state of storytelling from the conference. There were 14 presentations on storytelling. This […]

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How do we prosper in a changing business environment?

Posted by  David Green —June 10, 2016
Filed in Anecdotes, Culture

Just four years ago, Peter took up the role of CEO of a company which for years had supplied maintenance services to the mining industry, called Mitchells Maintenance. The business came with over a thousand staff and a good reputation with its customers. The previous year, one of its contracts had gone awry. The board […]

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Team cohesion: lessons from a trip down the Snowy River

Posted by  David Green —June 3, 2016
Filed in Collaboration, Fun

Along the way, I have designed and run some leadership development programs in alliance with Outward Bound. Our programs have mostly run for 15 days, and include a week’s physical and metaphorical journey “into the unknown”. It’s a great setting for building your self-awareness as a leader – of others, and of yourself. The first […]

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Practice storytelling like a Grizzly

Posted by  Mark Schenk —June 1, 2016
Filed in Events, News

Storytelling is a powerful business tool. It’s available to everyone. All you need is a little knowledge, a few new habits and some practice. We are firm believers in the importance of practice -it’s why we include a six-month Deliberate Practice Program as part of our programs. It’s also why we selected the bear and […]

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The sales skill of reading the play

Posted by  David Christiansen —May 27, 2016
Filed in Insight, Selling

Back in 2014, I was at the mighty MCG about to watch my beloved Tigers play a game of AFL football with my 15 year old son. I remember asking him where he would like to sit assuming he would respond by saying “behind the goals” or “amongst the cheer squad on the fence”. No […]

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Musings on leadership and engagement that you can apply

Posted by  David Green —May 24, 2016
Filed in Leadership

Engagement is a word much used in corporate life, and, unfortunately, often associated with company surveys inevitably used to keep managers in line. This is too bad, because ‘engagement’ is the best word for what needs to happen between people in order for leadership  – or customer service, or teamwork, or performance management, or sales, […]

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Why you must complete that shitty first draft, and fast

Posted by  Mark Schenk —May 18, 2016
Filed in Communication

In late 2014 I went to Dubai to run a three-day story session with 40 salespeople. Over the first two days we practised the core storytelling skills. The last day was devoted to what I call a pitch-off. I broke the salespeople up into six groups and asked each one to create its own version […]

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