Decision-makers are under increasing pressure to justify their decisions and then account for their success (or otherwise) to a variety of stakeholders. Evidence-based management (1) …

There are many ingredients which make a successful anecdote circle, but one that eclipses all others is the level of trust that can be fostered …

Kaye Vivien asks the question: knowledge hoarding (is it real?) Absolutely! is my answer. The term ‘hoarding’ suggests a premeditated attempt to hide something away …

In 2004 I helped a large bank conduct a narrative project to examine trust in a call centre. They had just finished working on their …

After hearing Dave Snowden describe the importance and application of stories in organisations for the first time, I became extremely excited by the idea and …