Sujit was asked to head a cross-functional team to understand one of these areas and design interventions to correct the situation. The team had brainstormed for hypotheses. This was followed with surveys and group discussions to confirm or reject the individual hypothesis. Recommendations based on the results were presented to the senior leadership. Some recommendations were accepted and interventions actioned. The survey was repeated this year and the scores were even lower. Sujit had no idea what had gone wrong.