Blog

Yesterday I presented at the 11th Annual Electronic Documents & Records Management conference (on change management) and heard a remarkable presentation by Chris Scullin from Department …

Successful anecdote circle facilitation hinges on the judicious use of open, story-eliciting questions. I’ve dashed off this short guide on how to create effective questions for …

My first ‘real’ job had me helping a few really talented guys build a software system designed to book cars for our parliamentarians. Not all of …

James Dellow made the following comment: I think there are some barriers to blogging inside corporates that Shawn’s paper skims overs. For example, IT architecture, …

Until recently (yesterday actually) I have differentiated two types of organisational stories: those crafted to persuade an audience—this approach is typified by Steve Denning’s work …

When extracting archetypes from a body of narrative, I have found it useful to give the workshop participants a large list of character traits to …