Posts Tagged ‘Small thing big difference’

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Storytelling tips you can try: Customer service is also about the invisible people

Posted by  Shelley Fenech —September 18, 2017
Filed in Anecdotes, Culture, Insight

As Gandhi stepped aboard a train one day, one of his shoes slipped off and landed on the track. He was unable to retrieve it as the train started rolling. To the amazement of his companions, Gandhi calmly took off his other shoe and threw it back along the track to land close to the […]

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A small act of leadership humanity

Posted by  Shawn Callahan —October 9, 2014
Filed in Anecdotes, Business storytelling

“The biggest improvements come from small things done consistently over time in strategic places.” — David Allen A company was all travelling together to their yearly retreat in Queensland. The company had grown over the years and was now quite a large number so the management team decided that everyone will travel economy class. They were all booked on […]

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The story of the checklist

Posted by  Shawn Callahan —December 7, 2013
Filed in Business storytelling

Sometimes the simplest interventions can have the biggest impact. In October 1935, US Army Air Corps brass gathered at an airfield in Dayton, Ohio. They’d come to see two aircraft builders pit their planes against each other in a series of trials, with the best-performed aircraft getting its builder a lucrative contract for new long-range […]

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A simple practice for building your story repertoire

Posted by  Shawn Callahan —September 19, 2010
Filed in Anecdotes, Business storytelling

How do you remember so many stories? I get this question a lot and for some time I didn’t really know the answer. I certainly believe stories are important, that they are memorable, help you connect with your audience and all the other many benefits we talk about on this blog. But how does one […]

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Community of Practice – Green Ninjas

Posted by  Mark Schenk —June 24, 2010
Filed in Anecdotes, Collaboration

I had a great day on Tuesday exploring a Community of Practice that has formed within a NSW local government council. This group call themselves the green champions and 40 representatives across the council participate to make sustainability an integral part of every staff member’s daily activities. The aim is to ‘show by doing’. Some […]

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Fired up and ready to go

Posted by  Shawn Callahan —November 13, 2008
Filed in Anecdotes, Business storytelling

I was in Singapore last week helping a group of leaders learn how to find and tell their own stories. No templates, no recipes, just helping them become mindful of their own stories and showing that storytelling is a visual practice. Don’t try and remember the words of a story, remember the pictures. Like many […]

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Melbourne taxis and Sydney taxis

Posted by  Shawn Callahan —May 8, 2008
Filed in Anecdotes

Last week Melbourne was witness to our taxi drivers protesting in the city streets against their poor working conditions. The protest was sparked by the fatal stabbing of a fellow taxi driver. Among a range of improvements, the drivers wanted taxi owners to make available security screens that wrap around their driver’s seat. This week […]

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The little things that give you insight into the culture

Posted by  Mark Schenk —June 16, 2007
Filed in Anecdotes

The anecdote below, told by a participant in a recent workshop, really made me stop and think. There are lots of lessons it, not least of which is that seemingly innocuous actions can have a big influence on a person’s decision to join an organisation. A friend of mine had applied for a fantastic new […]

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