Knowledge strategy: little things making a difference

Posted by  Mark Schenk —November 4, 2008
Filed in Strategy

The actKM conference was held in Canberra in mid October. One of the presenters was Jane Chrystal from the Central West Catchment Management Authority who were one of the pilot sites for the Regional Knowledge Resource Kit (RKRK) project. The RKRK project developed a process and supporting resources for the various Natural Resource Management regions to develop their own knowledge strategies.

Jane mentioned that one of the actions from their knowledge strategy has had a big impact. This simple action was for all staff to write a clear description in the subject line of their emails. Adopting this practice has helped staff deal with information overload by being able to quickly identify emails that they need to deal with, and which ones can be simply deleted. I recall when we were working with Jane and her team that another ‘small’ initiative was to encourage people to travel together as much as possible when driving around the region – the idea being that car trips are an ideal time to have conversations, build relationships and share knowledge.

Congratulations to Nerida Hart and the Knowledge for Regional NRM team from Land & Water Australia on receiving the actKM Platinum Award for their achievements in developing the RKRK and related activities. Anecdote is proud to have had a major role in supporting the RKRK project and we really enjoyed working with Nerida and her team on this project.

Mark Schenk About  Mark Schenk

Mark works globally with senior leadership teams to improve their ability to communicate clearly and memorably. He has been a Director of Anecdote since 2004 and helped the company grow into one of the world’s leading business storytelling consultancies. Connect with Mark on:

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