One tragic example [of mis-coordination] is recounted in Peter Denning’s article about HFN [hastily formed networks], in which he describes analysis of the disaster response efforts after the attack on the World Trade Center: New York Police Department (NYPD) helicopters that had been monitoring conditions by circling the towers had observed signs of structural collapse in the north tower and immediately issued an emergency evacuation order to all police; however, they failed to inform the firefighters, who, having had no warning, were not evacuated.
Huston, Tracey. “Enabling Adaptability & Innovation through Hastily Formed Networks.” Reflections 7, no. 1 (2006): 9-29.
About Shawn Callahan
Shawn, author of Putting Stories to Work, is one of the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on: