Technologies for knowledge management

Posted by  Shawn Callahan —October 17, 2007
Filed in Collaboration

There’s been a lot written on this topic; probably too much because if someone asked, “What technologies should I be thinking about to do knowledge management?” you would be hard press to find a simple answer. Of course the answer is, “It depends.” But that’s unhelpful. If I were asked this question I would say, consider the following:

Have I missed any biggies?

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About  Shawn Callahan

Shawn, author of Putting Stories to Work, is one of the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on:


  1. Um, web content management? 🙂

  2. Do organisations really need web content management? 😉

  3. tjoyce says:

    I would like to suggest that many organizations really do need Web content management technologies, particularly if they have multiple web sites or independent or competing business units.

    The second knowledge management question might be to ask whether the organizations recognize the need for any of the content management technologies (WCM, ECM, DCM). A similar question applies to search technologies (Desktop, Google and its competitors, search appliances, unstructured vs. semantic, etc.).

    I am afraid that even determing how to ask these KM questions is situated in the practice and culture of the organization – what has been called the “mangle of practice.”

  4. ken says:

    A chair, so others can sit down beside us?
    A coffee machine – or good ole’ fashioned water-cooler?
    A cool photo that prompts an opening question?
    An open door?
    Sorry, just having fun with technical ‘meaning’ 😉

  5. I’d include web conferencing and video conferencing, and a recording and editing capability (both audio and video) to produce videos, podcasts and webcasts from the conferences, etc…

  6. josip maric says:

    Hi to you all!
    I would like to post that you have named basic KM technologies.
    However, I would like to make just one note.
    Trough my master research at the one of the biggest TELCO company – T-Com in the field of customer care ( the most knolwedge work intensive department) I confirmed actually what the Tomas Davenport allready stated – despite of all tehnologies the most used communication channel ( basics of KM) is personal, telephone contact…

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