On the recommendation of Johnnie Moore, I read A Perfect Mess by Eric Abrahamson and David Freedman. I was really looking forward to this book because it held the promise of providing an interesting view of issues dear to my heart: chaos, complexity and messiness (I also hoped it might give me good reasons for maintaining my messy desk). Sadly I was disappointed with the book because the authors spent too much time trying to categorise mess and messy people (The archaeologist, the order prig, the mess distractor), relying on a single source for major arguments (see Corporation’s Big Plan and their use of Starbuck’s 1992 journal article), and relying heavily on newspaper sources (more that a 1/3 of the 50 sources).
Despite all these flaws I found one story about the renowned architect Frank Gehry and his firm which got me excited, but again I was let down.
Gehry Partners were engaged to design and build the new business school at Case Western Reserve University in Ohio. Gehry is renowned for using models to convey how the building will look and feel. As told in A Perfect Mess, Gehry is mindful of how difficult it is to translate the emotion impact of the building when you collapse the model into a two-dimensional blueprint. Abrahamson and Freedman write:
“The school approved the design and brought in a small army of contractors to build it. The contractors duly admired, in a shocked and fretful way, the model of the God-awfully complex structure they were about to undertake, and then asked for the blueprints, to which Gehry’s team replied that there weren’t any. The contractors thought the group was joking, but Gehry and his associates assured the contractors they were serious. … Gehry’s group maintained that the contractors could derive the measurements they needed by studying the model of the building …” pp. 87-88
The story continues and the contractors work together with Gehry Partners to co-create the building. The building in delivered on time, on budget and everyone is thrilled with the result. Furthermore, the contractors develop a multitude of new skills and techniques such as new ways to bend steel beams, survey sites, affix unconventional materials. Wow! I was impressed. This was very similar to our three journey approach. The first journey was Gehry and Partners creating the scale models, the second journey was involving the contractors in co-designing the building, and the third journey was its construction.
But something bugged me about the story, so I started surfing the web to see if I could find the source referred to in the book’s end notes. I learnt that as the building was designed and constructed the academics from the Case Western Reserve Business School, lead by Professor Richard Boland, were studying the process. There were a number of papers written as a result and I read this one called Design Matters for Management. The first thing I was struck by was how Gehry Partners makes extensive use of computer models in their work. Hmmm, don’t you need measurements to make computer models?
So I emailed Richard Boland and he seemed as surprised as I was. It turns out that Gehry does use models in lieu of blueprints a long time before a blueprint is created. The firm works with speciality contractors who are crucial to the success of the project early in the design phase and works with them to create the design. Gehry avoids the traditional approach of drawing something up and saying “here is the blueprint, go build it.”
I think Abrahamson and Freedman failed the plausibility test because that’s what we listen for when we hear a story; is it plausible? You can see from the picture I included just how complex (and I think this is complex and not merely complicated) his building are. To think they were built without blueprints seem implausible.
About Shawn Callahan
Shawn, author of Putting Stories to Work, is one of the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on: