Denham Grey has suggested a list of top KM principles. I’ve only included the headings here and encourage you to head over to Denham’s site for his full explanations. The principles include:
There is a lot of wisdom in Denham’s post. In addition to the principles Denham describes what he believes is the essence of KM:
I particularly like this statement:
Decisions, solutions, agility, competitive advantage and other benefits follow from sustaining a questioning environment, encouraging creative abrasion & experimentation, promoting deep dialog and allowing space for learning from mistakes.
The principles I would add to Denham’s list are:
On this last point, Jack Vinson has posted about how the US Government has come up with a definition of knowledge management, which reads:
Defines the set of capabilities that support the identification, gathering and transformation of documents, reports and other sources into meaningful information.
Wow, this is so limited and unhelpful I was gobsmacked when I read it. Any organisation following this definition of knowledge management will end up with a plethora of IT systems and databases with documents no one looks at. It only talks about how information can be translated to information (a point well made by Tom Short today on the SKMLeaders forum) and forgets about people.
About Shawn Callahan
Shawn, author of Putting Stories to Work, is one the world's leading business storytelling consultants. He helps executive teams find and tell the story of their strategy. When he is not working on strategy communication, Shawn is helping leaders find and tell business stories to engage, to influence and to inspire. Shawn works with Global 1000 companies including Shell, IBM, SAP, Bayer, Microsoft & Danone. Connect with Shawn on:
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