Two powerful ways of making sense (in a weickien way) are:
- Using frameworks to ‘frame’ data
- Getting people to explain and explore surprises
The first technique of placing data into frameworks is common. Shawn posted a great example of such a technique here.
I like the surprise approach. Asking ‘what has surprised you’ is a great way to generate surprise as well as helping a group to make sense of what’s going on. It’s interesting that this approach doesn’t seem to work so well on lone individuals. For instance, if I ask you, “what has surprised you today”, you probably might struggle to come up with something surprising. Yet, be placed in a social setting and it seems that surprises are ripe to occur.
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