Blog

Giving feedback doesn’t work; strengths, not weaknesses, offer growth opportunities. Listen to hear how Lionel Messi became one of the world’s best football players.

To put your customer first, you need to be able to see things from their perspective. Listen to hear how a 7-year-old girl prompted Doug Dietz to redesign his MRI machine.

For a strategy to work for a whole organisation, we must involve as many people as possible in its development. Find out why in this podcast.

In this podcast Sir Charles Masefield describes the series of events by which, under his leadership, BAE Systems’ worst performing factory became their best.

Everyone sees the world differently – especially children, who are often overlooked when it comes to the customer user experience.