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This week’s podcast explains how to prevent a riot by using brains rather than brawn, and that even the smallest changes can yield the largest results.

In this episode of the podcast we hear a story about the importance of checklists, and how this simple organisational aid can change the course of history.

This episode of the podcast tells a story about how the smallest action can make a huge difference to those under your leadership.

We should be mindful of how our customer service affects not only those in front of us, but also those we haven’t thought of. Learn from Gandhi’s example:

“The biggest improvements come from small things done consistently over time in strategic places.” — David Allen A company was all travelling together to their yearly …

Sometimes the simplest interventions can have the biggest impact. In October 1935, US Army Air Corps brass gathered at an airfield in Dayton, Ohio. They’d …

How do you remember so many stories? I get this question a lot and for some time I didn’t really know the answer. I certainly …

I had a great day on Tuesday exploring a Community of Practice that has formed within a NSW local government council. This group call themselves …

I was in Singapore last week helping a group of leaders learn how to find and tell their own stories. No templates, no recipes, just …

Last week Melbourne was witness to our taxi drivers protesting in the city streets against their poor working conditions. The protest was sparked by the …