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Sometimes being the boss means putting your employees or team members first. In this podcast, we see a great example of leadership in practice.

A good intervention story gives you a process for doing something differently. The latest Anecdote podcast shares a life changing example from Vietnam.

We’ve all heard it. “That’s how we do things around here.” It brooks no argument and is a strong signal that changing the behaviour might …

A company that values customer service should be teeming with customer service stories. But what do you do if this is not the case? The …