Have you ever felt nervous about making a mistake at work? Jill Roche shares a story which suggests you should look at mistakes as opportunities. This week we welcome our first guest speaker for 2019 to Anecdotally Speaking! Jill Roche is the Chief of Corporate Affairs at World Vision Australia. She shares a story which […]

Sometimes being a leader means putting your employees or team members first. In this episode, we hear how one of the founders of Flight Centre puts an employee first. It’s a story that we often tell when asked for a good example of leadership. We also talk about how you can build rapport within the […]

One of the most important stories a leader can tell is one that provides insight on how to tackle problems in new ways. I call them intervention stories and some of the very best ones are from outside the business world. In fact, if you look back on the stories we’ve already shared on this […]

We’ve all heard it. “That’s how we do things around here.” It brooks no argument and is a strong signal that changing the behaviour might be difficult. That is, of course, if you tackle the issue directly. An alternative might be to use this little story that was told by a taxi driver as I […]

A company that values customer service should be teeming with customer service stories. But what do you do if this is not the case? The Ritz-Carlton has developed a narrative-based approach for ensuring customer service is in the minds of all their people. It was described in this Business Week article but I first discovered […]