Archive for the ‘Culture’ Category

Creating a customer service culture through storytelling

Posted by  Shawn Callahan —July 15, 2016
Filed in Business storytelling, Culture

Want to change the culture of your business? Change the stories being told in it. Learn how sharing stories can embed a great customer service culture here.

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How do we prosper in a changing business environment?

Posted by  David Green —June 10, 2016
Filed in Anecdotes, Culture

In a constantly changing business environment, building high-quality working relationships is more important than ever. Find some food for thought here:

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The evolution of storytelling

Posted by  Shawn Callahan —October 7, 2015
Filed in Business storytelling, Culture

Shawn Callahan discusses the evolution of storytelling – what triggered it and why was it such an important element in the survival of our species?

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Why we create anti-stories in the face of change

Posted by  Claire Scobie —August 20, 2015
Filed in Business storytelling, Communication, Culture

People often create anti-stories when faced with change. Can better stories be the answer to change management? Claire Scobie shares her insights here:

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Are storytelling techniques the new social lubricant?

Posted by  Raf Stevens —August 11, 2015
Filed in Business storytelling, Culture, Insight

Is alcohol our ultimate social lubricant? Can we interact without it? Raf Stevens says yes, with the right storytelling techniques. Find out more here:

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How to stop your change program from stalling

Posted by  Shawn Callahan —February 24, 2015
Filed in Business storytelling, Culture, Strategy

Large change program projects always start with good momentum. But what can you do to avoid a project slump? Use stories to remember purpose.

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How to inspire with stories

Posted by  Shawn Callahan —December 16, 2014
Filed in Business storytelling, Culture

We all want to be inspired. And we all want to inspire others. Parents want to inspire their kids. Business leaders want to inspire the …

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Book review – Let’s Stop Meeting Like This

Posted by  Shawn Callahan —November 19, 2014
Filed in Culture

Last week Victoria Ward and I wrote an ‘essay in two voices’ giving our impressions of a book called ‘Let’s Stop Meeting Like This‘ by …

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How to embed company values with systematic stories

What do your organisational values actually mean? Do you have a list of 4, 5, 6 one-word, abstract concepts such as integrity, responsive and agile …

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Using social norms to change behaviour

Posted by  Kevin Bishop —October 7, 2011
Filed in Culture

People are highly sensitive to social norms – information about what other people are doing and what they approve of. You can use the concept …

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